I have contacted your company and the only response I get is to go on your website which is no help at all. I just want my smoker fixed shouldn't be this hard.. Review #2308882 is a subjective opinion of poster. This has been going on for weeks no one will just give me a call to remedy the situation. ...Masterbuilt is a crap company with the worst customer service I have ever dealt with. Contact Masterbuilt customer service. They are willing to work with you on … The price level of this organization is high according to consumer reviews. It wouldn't go above 150 degrees even on the highest setting. They told me to stop emailing them and start a new claim. PLEASE ADVISE. Read employee reviews and ratings on Glassdoor to decide if Masterbuilt Manufacturing is right for you. Read full review Sept. 16, 2020 Masterbuilt Smokehouses response Works great for that. Masterbuilt is a crap company with the worst customer service I have ever dealt with. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Review #2286627 is a subjective opinion of poster. It is a Masterbuilt MES 130 B Digital Electric Smoker. I called Masterbuilt and the lovely woman I spoke with said that she thought maybe the heating element was going and I thought it was the temperature gauge adapter. Contacted the company for resolution and they essentially offered me an electric smoker of theirs that is comparable in price and implied I shouldn't be around a propane smoker. I’ve made some amazing smoked pulled pork, beer can chickens, ribs, etc... tastes exactly the same as meat I’ve smoked using traditional wood/pellet smokers. User's recommendation: By any other brand. After living in Texas and moving back to the Northeast, we longed for real smoked food as opposed to the liquid smoke additive most local restaurants use. At this point I dont even care but Ive paid and have no idea where or when this will arrive!? Thank You for Your Reply! Review #2289759 is a subjective opinion of poster. Buy another product that lasts and actually provides customer service if you do have a problem. I call and get nothing! Good little oven for the price. Was waiting on customer service Got a recording Then it hung up without an option to speak to someone. I've actually had more luck corresponding with whoever runs their Instagram account that the companies own customer service. We were impressed with the Masterbuilt 560. "Bilingual customer service" 5.0 ... Glassdoor has 5 Masterbuilt Manufacturing reviews submitted anonymously by Masterbuilt Manufacturing employees. Also, multiple times would not maintain the heat and would trip the breaker. I gave them the 4 stars for the simple fact that it was breaking after limited use, but 5 stars for customer service. What a joke.The very worst customer service I have ever dealt with,hours and hours spent just trying to break through their automated system to simply be put on hold for more hours.The regular 800 number actually suggests to call another 800 number to get direct service … I would prefer temperature settings on the heating dial instead of just the door thermometer, but it didn't take long to match up the correct color dial to preferred temperature. For more information about PissedConsumer check out our I sent the unit to the trash heap and have been using a new propane smoker since mid-June and it has been performing so well. User's recommendation: Do not purchase from masterbuilt customer service is the absolute worst I have ever dealt with. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Most commonly, consumers tend to contact Masterbuilt to ask questions about: Product/ Service, Request for Information, Return/ Replace. Review: Masterbuilt MPS 330G Propane Smoker. I need someone to call me, so I can get my smoker fixed. User's recommendation: avoid this chinese junk peddling company at all cost. Recent recommendations regarding this business are as follows: "Read reviews before you buy I am not the only one that had my Thanksgiving ruined", "Don't buy shiet from masterbuilt", "Buyer beware and read the reviews before purchasing this!". You can call Masterbuilt at (706) 327-5622 phone number, write an email, fill out a contact form on their website masterbuilt.com, or write a letter to Masterbuilt Mfg, Inc, 1 Masterbuilt Court, Georgia, 31907, United States. Masterbuilt is a crap company with the worst customer service I have ever dealt with. Hooray! Smoked a pork shoulder the other day and the smoker stayed on for the entire cooking time. The ease of use, without much time required to get up to speed, and the versatility of being able to smoke low and slow—as well as sear … Reviewed in the United States on December 10, 2018. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Very frustrating. Reviewers write the most about Masterbuilt Smoker and give it 1.9 stars out of 5. The top rack, along with the bracket for it, was bowed and bent. Review #2307563 is a subjective opinion of poster. Reviewed in the United States on December 11, 2018. Fallon, NV 89406 Paid $86.74 on November 7, 2020. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. There is not enough information available to create the chart. This must be the most frustrating experience I've had with a customer assistance service. It was only used about 8-10 times in the first year, element should not have worn out so quickly with light use. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Information regarding WHEN OR IF cover will come? Review #2310571 is a subjective opinion of poster. What can we help you with? ... On the corporate side, the automated side of the customer service line could have been less of a maze. Smokes delicious foods and all you have to do is plug it in and set the temperature dial. Had to replace the receptacle twice, plug would get too hot and actually melted the inside of the receptacle. User's recommendation: Don't buy shiet from masterbuilt.