hp chromebook black screen of death

I hope this helps resolve this issue completely. - edited Take care and have a blessed week ahead. Hi, My daughter has a Chromebook about 18 months old, this morning when she turned it on their were lots of vertical stripes down the screen, what looks like an open white page on half the screen and a black spot. At this point, either the screen or motherboard has gone bad. Acts like it is stuck in a sleep state. by Didn't find what you were looking for? Hi, I bought hp envy laptop and on the fifth time of using it the screen went black and wouldn't change. Thanks for posting. Step 1: Hold the power button to switch off your Chromebook Step 2: Press and hold the “Refresh Button” plus “Power Button” to power on Chromebook Step 3: Release the “Refresh Button” after your Chromebook is powered on. I also tried the trick of disconnecting battery, plug in ac adapter and then plug in battery. Didn't find what you were looking for? I see that you are suffering from a black screen as well. Like a sleep mode indication. OscarFuentes. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. 11:11 AM ‎07-03-2018 It will only turn on once I connect the ac adapter. I am sending you a private message. If you are not sure how to check your forum messages, this post has instructions. Ask the community. Ask the community. ‎08-18-2015 - edited 08:25 AM ‎07-03-2018 I have brought your issue to the attention of an appropriate team within HP. Without warning, the screen goes black (with the laptop still on and power button alight). Plugged back into the board and same result of Power LED 15 on/5 off, Checked all cables and re-seated with battery disconnected. There never seems to be a solution posted and I know it is a hardware defect that happens to the screen. Thanks for your help! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have no way of testing another screen on it to see if I am actually getting something from the OS. By using this site, you accept the. This caused the Power LED to turn on and then do the 15 on/5 off light cycle. **Preface** Been building and repairing PC's for nearly 20 years... Got a Chromebook 11-v025wm I'm working on. Many of them are suffering with a random black screen of death. ‎03-15-2017 HP must know there is a problem and could post a real solution. Held power button on keyboard for 20 seconds and the Power LED stays off. If it does not work, I am sending you a private message. I think the customer doesn't want to put any money into it, so I'll just leave it as is. Nothing visible at all. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Got a Chromebook 11-v025wm I'm working on. You can reach HP Total Care by filling out the Contact HP Form. See Updating Drivers and Software with Windows Update (Windows 10, and Using HP Support Assistant (Windows 10, 8, 7) for more information. Refer this article to further troubleshoot black screen issues with your PC. By using this site, you accept the. I can see it's charging/charged and Power LED works, but the screen stays black. Customer said it won't turn on. 01:54 PM A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, ‎06-28-2018

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