My hair became super tangled - I had to shampoo my hair several days in a row (I normally only shampoo once a week). I am proud to say that Carleen Sanchez of Hair Cut/Color/Style in Reno, NV has been my master hair cut/color/stylist for almost 10 years. My baby-fine, low porosity, 2c-3a hair LOVES it so much, it is my very favorite hair mask and believe me when I tell you I've tried them all! 43 people found this helpful I switched to a different line of hair care just about 5 months ago, Amazingly, my drain is no longer full of hair anymore, just a tiny bit, if any, Just Like Before D.C. My hair is thickening again and feeling more like it used to. The company name on the check was Stericycle. Company's web presence is so slick and professional but everything about this feels illegitimate and outdated. "How did you get that color?" Lady said that there was something going on with the warehouse and website dashboard. Deva Curl, I hope you acknowledge my email and refund me asap for this disaster! Be prepared to forget all your daily woes, as besides your hair being taken care of by "the Best of the West", you will receive a full head/arm/hand massage, delicious snacks and drinks, your choice of free fun beauty bar services, a salon gift of your choice, hair education, supportive banter, camaraderie, and more! :(I need to return to the Ultra Defining Gel. The email also said I could contact via online chat or via phone. I usually purchase them in person from ULTA or Sephora. I'd get a refund for one order as it was returned to customs and could not get delivered, 2. that i'll get an email confirming this and 3. that the supervisor himself would contact me to tell me WHERE THE HAIRDRYER HE WAS SHIPPING OUT WOULD BE DELIVERED as we waited weeks to receive it. Ugh! Featured. Reviewed in the United States on July 17, 2019. That continues today. And Carleen, you are one in a million. There's a problem loading this menu right now. I have been using deva curl products for the past 7 years. Product safety aside, I wouldn't recommend this brand based on customer service process alone.3/12 update: It's been 10 business days and I haven't received a return kit, so I emailed customer support to check in. With just a small amount of it my hair was covered in white spots. I reiterate: This. I felt so bad for this rep as she was likely employed by a subcontractor and had no fault in this process. I used the product for a week, and wasnt pleased so I requested a refund. In addition to that my hair is very dry and my curl pattern is lost. He said I wasted his time and that he was not able to cut my hair or wash and set. If I were someone with thinner hair than mine, I would be furious instead of mad. It could take you 1 1/2 months to get your money back and a lot of hassle. Update: After numerous follow up phone calls, I was told today that my refund is in the final stage and in the next week to week and a half, a CHECK should be coming in the mail. I assumed that a refund would start the same time as the return like any other good vendor.During that time of refund/return, I received a response to the first question I had sent many days earlier. And to top it when I reach out to Devacurl customer care, they do not have the slightest etiquette to get back and try to address the concern. After seeing all the reviews it's hard to believe they still make this stuff. I have personally experienced hair loss, irritated scalp, break outs, and most of all LOST MY CURL when I used this product back in 2016 so, it's not something new. I haven’t used them for a while because, well, given the allegations I’m a bit concerned.But if you want to read my original opinion, I've left it up :) I've never felt moved to write a public review like this before, but the lack of accessibility has compelled me. Start your review of DevaCurl Melt Into Moisture, Matcha Butter Conditioning Mask! Deva curl B'LEAVE-IN IS NOT ACCEPTABLE. Find helpful customer reviews and review ratings for DevaCurl Melt Into Moisture Conditioning Mask, 8oz at Amazon.com. I deep condition my curls every week and have recently made the switch to all DevaCurl products and I'm so glad I did! Don't be fooled. A week later, I followed up and received the same email reply that someone would get back to me in 72 hours. I followed instructions (had to use my own box) and UPS tracking says my return box was delivered 4/7. Truly the best....... hands-down. Reviewed in the United States on September 12, 2018, Reviewed in the United States on August 2, 2019, Amazing smell and best deep conditioner for my curls, Reviewed in the United States on June 6, 2019. I had a bad feeling with the accusations and poor service so far that I told her I didn't want it and I would return it as soon as it arrived. No response for another 2 days. I love this hair mask, but the big size is too pricey. to get the Hollywood glam, and on the rare occasion, I will straighten (eek!) It's so frizzy and my curl definition is lost. DevaCurl Deep Sea Repair, Seaweed Strengthening Mask I am truly not surprised at the great results I had yesterday with this mask! This is the best deep conditioner I've used yet! There is quite literally nothing Carleen can't do with hair, but she has never pressured me to try lots of bells and whistles. he lossafter this horrible experiences, and being refuse services at this salon. 1,403 reviews. This treatment mask with a blend of seaweed, sea lavender, and proteins helps strengthen hair, improve elasticity and reduce breakage* so your curls look healthy and defined. She said once they receive the returned items, my refund would take another 6 - 8 weeks. Read honest and unbiased product reviews from our users. Just want to warn other ladies/guys.. When I got to the salon 15 minutes early, I was told he will see me at my schedule appointment\, I say okay and sat down to wait. For me, this conditioner is amazing! Partly it was Fedex to blame as they didn't deliver it properly but Devacurl is equally responsible by not providing correct address details (as per Fedex). My hair is now long or "mermaid length" as Carleen would call it. Needless to say, dont buy this product! Please make sure that you are posting in the form of a question. So, here's to Jessi (jack of all trades and still there), Loni, Anna, Skye, Kate, Lori, Katie, Deana, and anyone else's name that escapes me who has enriched my experience with Carleen. I do not recommend this brand, at first it's great but then it goes downhill. Website says to initiate returns through email, chat, or phone, so I emailed and chatted. I started using Deva Curl about a couple years ago. never again, will I visit DevaCurls. I had no clue it was DC but, decided to change my hair care product *just in case*... low and behold... the MASSIVE amount of product users have verified my fear... DevaCurl SUCKS! Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. I'm glad I started this return process early because I only have 60 days to return the item for a refund and I have a feeling I'm going to have to follow up again because I'm not all that convinced my return authorization will show up...We shall see. 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