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The software tells your iPhone what sounds to play and when to play them. I had the use my insurance and get a replacement iPhone 6s, New to the AT&T Community? To utilize calling on your device is one of the most important functions. Did it solve your problem? Our 1.4 million members typically respond within 1 hour. Still need help? If so then there is a problem with the phone's internal microphone or perhaps the voice inlet hole at the bottom of the phone is partially blocked with lint or dust. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. ©2020 AT&T Intellectual Property. If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker Clean your receivers and speakers. I would love to provide additional details to resolve the matter. Since it is a new device, I would also recommend resetting your network settings. Go to Settings > Sounds (or … Go to the General and tap … Try using the earphones with the microphone attachment on a call and check that you can be heard properly. Check the sound on your device. Nothing personal will be reset. I had the use my insurance and get a replacement iPhone 6sBrand new phoneWhen I am talking on the phone, people say I sound muffled or in a tunnel. I am absolutely confident this will help improve the sound of your calls. Please let us know if you have any additional questions or concerns. More specifically the mic between the flash and rear camera. This will also reset your Wi-Fi networks and passwords, cellular settings, and VPN/APN settings you’ve used before. If your iphone case has a lid which folds over, it can partially cover one of the microphones. They probraly send another replacement, work something out. Turn Off Phone Noise Cancellation. Open the Settings app on your iPhone. This can also help the phone to connect properly to our network. I also suggest checking out our awesome Troubleshoot and Resolve tool. *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Use a bright light and a magnifying glass to check that the voice inlet hole at the bottom of the phone is not blocked with lint or dust. By powering your device off and back on, this can assist the device to refresh its system. You can perform this by tapping Settings > General > Reset > Reset Network Settings. We are always happy to support you. Ask a question! Feel free to reach out to us if you have any additional questions or concerns. A muffled iPhone speaker can be the result of a software problem or a hardware problem. We can’t be sure what type of problem this is yet, so we’ll start with the software troubleshooting steps. The hardware (the physical speakers) then plays the noise so you can hear it. If not, contact insurance company, tell them replacement phone not working right. The additional steps can further assist this muffled call problem. Update iOS System Software. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. Since you have noticed the problem to begin, have you attempted to reboot your phone? Awesome! Remove all screen protectors, films, or cases from your device. If you cover the mic completely, noice cancellation is disabled and your voice will sound normal. If an iPhone system software update to iOS is available, install that … Start by visiting the. When this happens, the iphone treats your voice like background noise and attempts to filter it. I am glad to hear you have attempted those troubleshooting steps. All rights reserved. Although I am pleased to hear you were able to get a replacement using your insurance, I regret to hear you are having these call issues!

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